Overview
You have the right to cancel or exchange your order up to 14 days after the day of delivery. Any non-faulty goods returned outside of this period we reserve the right to refuse.
It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.
Once the goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher-priced item we will ask your agreement to take payment for the difference, and if the exchange is for a lower-priced item the difference will be refunded to you.
Every order direct from Parabellum will be courier delivered and require a signature upon receipt. Prior to signing for goods, we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.
All goods are sold subject to the manufacturer’s Conditions of Sale and Guarantee.
Under no circumstances will Parabellum be held liable for any fitting charges incurred by the purchaser. It is the purchasers’ responsibility to ensure he has the correct parts prior to fitting.
No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.
The provisions of these clauses do not affect your statutory rights.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7 working days.
Need help?
Contact us at info@parabellumperformance.co.uk for questions related to refunds and returns.